Terms & Conditions
Prices
At Wakey Energy Pouches Malta, all prices are in Euro and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Items sold or reserved pending delivery will not be affected in the event of a price change.
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Payment
Wakey Energy Pouches Malta accepts payment by VISA, VISA Electron, Mastercard, PayPal. All amounts are in Euro and incl. VAT. Reservations are made for price errors and sold out/discontinued items.
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Delivery
Wakey Energy Pouches Malta strives to ship orders received and paid for before 11a.m. on the same day. Orders submitted and paid for after 11a.m are sent on the next business day. Orders pending payment will be shipped after payment is settled.
Goods are delivered Monday to Saturday excluding public holidays.
Your item will be delivered in 1-3 business days after paying for the order.
We ship to all of Malta via Maltapost. We do not deliver abroad.
Goods will be delivered to the delivery address specified at the time of ordering.
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To keep your costs down, we offer standard shipping which is a basic, unregistered, untracked shipping method. If this service fails to deliver your order, Wakey Energy Pouches Malta cannot process a refund for your order.
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For certain products, special delivery conditions apply. The terms and conditions will be specifically stated prior to the purchase of these items.
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Return
You must send your order back without undue delay and no later than 7 days after you have exercised your right of withdrawal. You must bear the direct costs in connection with the return. When returning, you are responsible for ensuring that the item is properly packaged. You must enclose a copy of the order confirmation. The processing process is faster if you also fill out and enclose our cancellation form.
You bear the risk of the product from the time of delivery until we have received it back.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to establish the nature, characteristics and manner in which the goods function. In other words, you can try the item as if you were trying it on in a physical store. If the item has been tried in addition to what is described above, it is considered used. This means that if you cancel the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt of the return. In order to receive the full purchase amount back, you must test the item without actually using it.
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Refund
If you regret your purchase, you will be refunded.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount to be refunded.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a form of delivery other than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal.
Refunds will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back.
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Privacy policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Telephone number
E-mail address
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place in accordance with the rules in our personal data policy for Wakey Energy Pouches Malta. In this you can read more about how your data is processed, when it is deleted and what rights you have as a data subject.